Effective Date: [23-01-2025]

The Bot Building Firm (“we,” “us,” or “our”) is committed to protecting the privacy of data relating to our users and their clients. This Privacy Policy outlines how we collect, store, use, and protect any personal information shared with us. We will not share your information with anyone except as described in this Privacy Policy.

Throughout this Privacy Policy, we refer to our website, applications delivered via the web, and other related services collectively as the “Service.”

1.0 Scope of Policy

This Privacy Policy applies solely to information collected through our Service. It does not apply to information collected by other means, including offline or from other sources. By signing up for The Bot Building Firm and using the Service, you agree to accept this Privacy Policy.

We reserve the right to update this policy at any time. Changes will be posted on this page, and we encourage you to review this Privacy Policy periodically.

2.0 Information We Collect

2.1 Personally Identifiable Information (PII)

We collect the following types of Personally Identifiable Information (PII) from users who purchase our products and services:

Name

Email address

Telephone number

Physical address

Credit card information

2.2 Third-Party Connections

The Bot Building Firm allows integration with platforms such as HighLevel, Google Dialogflow, and OpenAI. Information or content transferred between these platforms may include:

Transaction data from third-party invoicing or accounting applications (e.g., QuickBooks, Xero).

User-generated content and browser-collected data.

Data uploaded to the Service by users to facilitate chatbot operations and automations.

2.3 Cookies and Usage Data

We use cookies to:

Remember your preferences and improve user experience.

Suggest similar products and services.

Compile statistical information about website usage, such as time spent on pages and frequently visited sections.

Cookies do not include PII unless explicitly provided by the user.

2.4 Additional Information

We may also collect information via:

Responses to customer surveys.

Communications with our customer service team.

3.0 Use of Personally Identifiable Information

We use your PII for the following purposes:

To create and manage your account.

To communicate with you regarding products, services, and billing.

To enhance the Service by providing personalized experiences and relevant Recommendations

To enforce our Terms of Service and comply with legal obligations.

Additionally, we may use aggregated, anonymized data for purposes such as analyzing Service usage, diagnosing technical issues, maintaining security, and improving content.

4.0 Protecting Personal Information

4.1 Security Measures

We employ industry-standard security measures to protect PII, including encryption and secure data storage. However, we cannot guarantee absolute security of data transferred over the internet. By using the Service, you acknowledge and accept this risk.

4.2 Third-Party Client Information

Information related to your clients or customers shared through the Service will remain confidential. It will only be used to fulfill the purposes of The Bot Building Firm, including facilitating billing and customer interactions. We will disclose such information only as required by law or subpoena.

5.0 Sharing Personal Information

5.1 Limited Sharing

We do not rent or sell your PII. However, we may share your information with trusted third-party service providers under the following conditions:

To provide services to you.

To comply with legal obligations or enforce our Terms of Service.

During corporate transactions such as mergers or acquisitions.

All third parties are bound by terms as protective as this Privacy Policy.

5.2 Business Transfers

In the event of a business transfer, such as a merger, acquisition, or sale of assets, customer data may be transferred as part of the transaction.

6.0 Your Choices and Rights

6.1 Access and Updates

You may update or correct your account information by logging into your account or contacting us. Declining to provide PII may limit the services we can offer.

6.2 Opt-Out Options

You may opt out of receiving promotional communications by contacting us directly. However, you will continue to receive essential updates related to your account and Service usage.

7.0 Information Relating to Minors

The Bot Building Firm does not knowingly collect information from individuals under 18 years of age. If you are under 18, do not provide any personal information. If we become aware of data collected from a minor without parental consent, we will delete it promptly.

8.0 Links to Other Websites

The Bot Building Firm is not responsible for the privacy practices or content of third-party websites linked to or from our Website. Your interaction with those sites is governed by their respective privacy policies.

9.0 Notification Procedures

We will notify you of significant changes to this Privacy Policy via email, written notice, or prominent posting on our Website. The form and method of notification will be determined at our sole discretion.

10.0 Changes to This Privacy Policy

If we update our Privacy Policy, changes will be posted on this page. Continued use of the Service after any changes constitutes your acceptance of the updated terms.

11.0 Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact: Customer Support Team

Email: [email protected]